Introduction

ASC Travel Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website, booking services, or any other communication channels.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: Your name, address, email address, phone number, passport details, and other relevant information necessary to complete travel bookings.
• Payment Information: Credit card details and payment information, collected through secure payment processing systems.
• Travel Preferences: Preferences regarding destinations, accommodations, and special requirements.
• Communication Records: Emails, phone calls, and other correspondence for customer service or booking purposes.
• Website Use: Details of your visits to our website, including traffic data, location data, and other communication data.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing Bookings: To process and manage your travel bookings, confirmations, and any changes.
• Customer Service: To provide assistance with bookings, queries, and other customer support needs.
• Payment Processing: To securely process payments for your bookings and services.
• Marketing Communications: If you have opted in, we may send you promotional emails or newsletters about our services, offers, and travel deals.
• Improving Services: To analyze usage trends, improve our website, and enhance customer experiences.

3. Legal Basis for Processing Personal Data

We rely on the following legal grounds to process your personal information:

• Performance of a Contract: When you book travel services with us, we process your personal data to fulfil our contract with you.
• Legitimate Interests: We may process your data to improve our services, conduct marketing (where appropriate), and provide customer support.
• Consent: Where required, we will ask for your consent to send marketing communications. You can withdraw your consent at any time.
• Legal Obligations: In certain situations, we may be required by law to process and retain your personal data.

4. Data Sharing

We do not sell or rent your personal data. However, we may share your personal information in the following circumstances:

• Service Providers: With third-party suppliers such as airlines, hotels, tour operators, and other travel-related partners to fulfil your booking.
• Payment Processors: With payment processing services to securely handle your payments.
• Legal Compliance: If required by law or if necessary to comply with legal proceedings, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption, and other safeguards to protect sensitive information such as payment details.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes maintaining records for booking history, tax, legal reporting, and dispute resolution.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to legal obligations.
• Objection: You can object to certain types of processing, such as marketing communications.
• Data Portability: You can request that we transfer your data to another service provider, where applicable.

To exercise any of these rights, please contact us at hello@asc-travel.com

8. Cookies

We use cookies on our website to improve functionality, enhance user experience, and collect analytical data.

We use cookies to:

• Keep the website running as you’d expect (for example keeping you logged in as you browse different webpages).
• Remember which pages or items you like the best, so we can show you personalised content.
• Let you share things you like on your social networks.
• Store some of your details, such as your log in details (but only if you want us to).
• Cookies also help us evaluate our website. Knowing visitor levels, what device our visitors are using, which products people like the best and buy the most, social networks shares and how people have found us (search engines and links for example) helps us to make the website better for us and for you.

We will never use cookies to:

• Store your personal information (unless you want us to, for example if you select Remember Me on the login page).
• Pass on your information to third parties.

Types of cookies and what we use each one for:

• First Party: These are cookies set by us and only usable by us. They are the ones that keep you logged in during a browsing session.
• Third Party: These are cookies set by third parties that we use. The only third party cookies we use are for evaluating our website (we use Google Analytics for this), and those that allow you to share things on your social media sites.
• Session Cookies: These are temporary cookies that are deleted when you close your browser. These are the ones that keep you logged in as you browse from page to page.

If you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third party cookies. This may prevent you from taking full advantage of the website. Here’s some information on how to disable them:

• Mozilla Firefox: Click on Tools, then Options; Select Privacy; Select Cookies and choose your preferred settings.
• Safari: Go to the Safari pull down menu; Select Preferences and then the “Security” tab; Under “Accept Cookies”, set it to accept, reject, or selectively reject cookies.
• Internet Explorer: Choose Tools and then Internet Options; Click on Privacy tab; Move the slider to choose your preferred settings.
• Google Chrome: Click on the Tools menu and select Settings; Click "Show advanced settings" and locate the "Privacy" section, and choose the "Content settings" button; In the "Cookies" section you can choose your preferred settings.

If you continue to use our website, you imply consent to the use of cookies and we’ll assume you’re happy with the cookies that we set.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other sites. We encourage you to review their privacy policies before submitting any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please check back regularly to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

ASC Travel Ltd

86-90 Paul Street

London

EC2A 4NE

Email: hello@asc-travel.com

Phone: 0333 880 5655