FAQs

FREQUENTLY ASKED QUESTIONS – USEFUL INFO for Croatia Holidays

 What is the currency?

The local currency is the Kuna and some places may accept the Euro but please note you will get a better exchange rate if you make purchases in the local currency.

 Are Credit & Debit Cards accepted?

Most are widely accepted, although if you are dining in a small local restaurant always best to check before ordering, it may be safer to pay in cash with Kuna. Please check with your credit/debit card supplier regarding charges for foreign currency transactions before you travel.

Remember to notify your card supplier that you will be using your card(s) in a different country as this will prevent erroneous fraud reporting and possible failed transactions.

Will I be understood?

Whilst Croatian is the main language, English is widely spoken.

How much is it to eat out?

Prices vary dependent upon where you select to eat.  Expect to pay in the region of  £20.00 per person,  can be less if you opt for the local ‘dish of the day’, will be more if you opt for 5 star or a ‘famous ’restaurant.

Are tea and coffee making facilities generally available in the hotels?

No  and this is not the norm in Croatia.  We suggest if it’s a fundamental part of your holiday enjoyment that you take a travel kettle (and tea bags as theirs are quite weak!)

What’s the time difference?

BST + 1

GMT +2 (GMT + 1 in winter)

Do I need a Visa ?

Members of the EU, US, Australian, New Zealand , Canadian and Japanese citizens don’t require a visa.  For other nationalities, check with the Croatian Embassy on +44 (0) 207 387 1144.

How long does it take to fly to Croatia?

Between 2 and 2 ¾ hours dependent on

Can I drink the water?

Yes, tap water is drinkable throughout Croatia.

What’s the electricity set up?

The power grid is 220V, frequency 50 HZ.  European adaptor required.

Will my mobile work?

Croatia is linked to most mobile services.  GPRS is also widely available.

Will I need to have vaccinations?

None are compulsory

Insects

In common with warm countries worldwide, you will find mosquitos.  We recommend that you take the appropriate repellent/cream.  Although if you forget, these are readily available in any Croatian pharmacy.

Island hopping and ferries

Ferries are like buses in Croatia.  Cheap, reliable and regular, although prior to 28 May and after 28 September, the winter schedules are in force and there aren’t as many.  Customers are advised to check on www.jadrolijina.hr to research their individual requirement.  Or ask us and we will do it for you.

Do I need travel insurance?

It is a pre-requisite of booking with Completely Croatia that you pass on details of your insurer at time of booking.  If you don’t have insurance, our consultants will be happy to advise on our recommended insurance partner, details of the partner can also be found on the Completely Croatia  website.

I have booked transfers with you, what happens?

When you have cleared customs and picked up your bags and made your way landside, there will be a person holding up a white board or an iPad with your name/our company name on it.  Make yourself known to this individual and they will assist with your bags and take you to the taxi nearby.  Where you are travelling onward to an island, onward transfer will have been arranged, by either private water taxi or by public ferry.  This will have been advised on your original quote and subsequent itinerary.

If it is a ferry, your tickets will have been pre-purchased.  And either the Driver will accompany you all the way across and onward to your hotel, OR there will be another taxi driver waiting on the island who will make himself known to you in the same fashion who will then take you to your hotel.  There will be clear instructions on your voucher as to return pick up times, and an emergency contact number if required.

Please note that your flight arrival time and ferry departure time may not exactly marry up, you may have up to 4 hours to wait for the next available  ferry crossing.  In this case our Driver will suggest a place to relax and confirm a rendezvous time and pick up spot with you.

For the islands of Sipan and Lopud, transfers are by private taxi and water taxi direct airport to Hotel.

 I am driving to the airport – can you arrange parking?

Yes, we work with the largest company in the UK and can secure the best rates available.  If you have an early flight, we can also arrange overnight accommodation at an airport hotel to ensure you get to check in on time and relaxed.  Most of these hotels also offer parking too.

Do you have representatives in resort?

We respect your privacy and we don’t have welcome meetings or try to sell you any excursions or extras. All our accommodation providers will be pleased to advise on any aspect of local days out and ‘must sees.’

We allow you to enjoy your holiday in peace.  However, if you find you do need some help, we have Representatives in resort who are only a phone call away and who also benefit from additional support from us here in the UK.

If you have booked transfers with us, you will be met at the airport and transferred privately by taxi to your hotel (for clients using a ferry to reach the islands, your Representative will arrange your ticket, escort you onto the ferry which is, obviously, a public service.)  At the other end, another Representative will meet you for onward private transfer to your chosen property.

What does your ‘from price’ mean?

Our pricing as shown on the website is generally based upon 2 people sharing a double room, bed and breakfast, flying from London Gatwick with a scheduled carrier, for a 7 night holiday during April or October.  Naturally prices do increase as we move closer into peak season.  However, these prices are issued as a guide only.

All  the scheduled/no frills airlines now operate a fluid pricing policy which makes it impossible for us to advertise a set price from these operators and thus to ensure we comply with advertising standards.

What is my baggage allowance?

You will find your carrier highlighted on your personal itinerary

All airlines allow a MAXIMUM of one item of cabin baggage.  Further details below

Airline                              Hand/Cabin baggage                                  Hold Baggage

Easyjet                                  max size 56x45x25 any weight*                      Max 20kg per person where pre purchased

BA**                                      max size 40x30x15cm any weight*                Max 23kg per person where pre purchased

Croatia Airlines**               max size 55x40x20 Max 8kg                           Max 23 kg per person where pre purchased

Jet2                                        max size 56x45x25 Max 10kg                         Max 22 kg per person where pre purchased

Monarch                **           max size 56x40x25 Max 10kg                         Max 20kg per person where pre purchased

Norwegian                            max size 55x40x23 Max 10kg                         Max 20kg per person where pre purchased

Ryanair                                  max size 55x40x20 Max 10kg                        Max 15 or 20kg per person dependent upon option chosen

Thomas Cook                       max size 55x40x20 Max 6Kg                          Max 20kg per person where pre purchased

Thomson                                max size 55x40x20 Max 5Kg                          Max 20kg per where pre purchased

*You must be able to lift the baggage into the overhead locker, by yourself, unaided

** Does not apply to BA Club Europe, Monarch Essentials or Croatia Airlines business class, please ask for more information

Croatia has joined the EU, what does this mean?

Other than health and safety criteria becoming more visible and prices inevitably rising, we expect implications to be kept to a minimum as far as holidaymakers are concerned.  There are no plans currently to allow Croatia to embrace the euro as their currency.

Car hire

If you are hiring a car through us, you will need to take your photo card driving licence for all adults wishing to drive.  It is law to drive with lights on at all time.  There is zero tolerance for alcohol.  If you are driving, do not drink any alcohol.

If we have arranged for car hire drop off at a hotel or apartment or you are returning the hire car to another location (one way drop), then we shall have paid the appropriate delivery fee, and this should not be paid by you, locally.  In case of any issue, ask the delivery Driver to contact our emergency contact number as shown on your paperwork.

Please note that all car hire is sold with basic collision damage waiver insurance (CDW) and this will cover any named driver for accidental damage on production of a police report and the third parties name, address, vehicle registration number and insurance details.

In common with every other European country, you will be offered the option of additional insurances, payable locally (dependent upon the Group type of the car).  This is insurance which you are not obliged to take out – but will protect you against any claim made by the Car Rental Company to you for damage sustained to the vehicle, where the person damaging said vehicle does not leave details of themselves, ie when you are not with the vehicle. The additional insurances  cover damage to wheels, underside and glass (WUG), personal accident insurance (PAI) and CDW+.

CD+ is to indemnify yourself against damage to your hire car when the vehicle is unattended, you have been unable to obtain the third parties details or a police report or the third party is uninsured.

Also remember to check the vehicle over before you sign the rental agreement and make sure any pre-existing damage is noted, this includes the vehicle interior.

We find the local rental of satnav devices to be expensive at approximately £10 per day, so if your device covers, Europe, we strongly recommend you take your own.