Terms and Conditions

BOOKING CONDITIONS

YOUR HOLIDAY CONTRACT
The contract is between Future Travel Limited
a member of ABTA and the Client, being any
person travelling or intending to travel on a tour
operated by the Company.
The contract, including all matters arising from it, is
subject to English law and the exclusive jurisdiction
of the English Courts. You may however choose
the law and jurisdiction of Scotland and Northern
Ireland if you wish to do so. No variation of these
terms will be valid unless confirmed in writing by
us. A contract will exist as soon as your reservation
is confirmed. By making a booking, the lead
passenger confirms that all persons names in
the booking (and their personal representatives)
have agreed to be bound by these conditions and
the terms of its suppliers.

YOUR FINANCIAL PROTECTION
The Package Travel, Package Holiday and Package
Tours regulations 1992 require us to provide security
for the monies that you pay for the package holidays
booked through our company and your repatriation
in the event of our insolvency. We provide this security
by way of a bond held by the Civil Aviation Authority.
Our ATOL number is ATOL 5704. In the
unlikely event of our insolvency, the CAA will
ensure that you are not stranded abroad, and will
arrange to refund any money you have paid to us
for an advance booking. For further information,
visit the ATOL website at www.atol.org.uk

ABTA
We are a member of ABTA, membership number
G856X. We are obliged to maintain a high standard
of service to you by ABTA’s Code of Conduct. We
can also offer you an arbitration scheme for the
resolution of disputes arising out of, or in
connection with this contract. Further information
can be found at www.abta.com/heretohelp.shtml

The arbitration scheme is arranged by ABTA and
administered independently by the Chartered
Institute of Arbitrators. It provides for a simple and
inexpensive method of arbitration on documents
alone with restricted liability on you in respect of
costs. Full details will be provided on request or
can be obtained from the ABTA website.
The scheme does not apply to claims for an amount
greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to
claims which are solely in respect of illness or physical injury or their consequences. The scheme can however
deal with compensation claims which include an
element of minor injury or illness subject to a
limit of £1,000 on the amount the arbitrator can
award per person in respect of this element.

The application for arbitration and Statement of
Claim must be received by the Chartered Institute
of Arbitrators within nine months of the date of
return from the holiday outside this time limit
arbitration under the Scheme may still be
available if the company agrees, but the ABTA
code does not require such agreement.

For injury and illness claims, you may like to use
the ABTA /Chartered Institute of Arbitrators
Mediation Procedure. This is a voluntary scheme
and requires us to agree for mediation to go ahead
The aim is to help you resolve your dispute in a
quick and cost effective way. Details on request or
from www.abta.com

OUR PRICE POLICY
The price of your holiday will be confirmed at the
time of making the booking. When you make your
booking you must pay a minimum deposit of £130
per person (excluding infants under two years of
age at the date of return). Should your booking
include scheduled flights, cruises or other special
arrangements the deposit required may vary up to
the full ticket price. You will be advised of the
required amount at the time booking. The balance
of the price of your travel arrangements must be
paid at least 8 weeks before your departure date.
Balance due dates may vary where scheduled
flights are included and where ticketing deadlines
are unexpectedly brought forward this may result
in a request for earlier payment. If the deposit
and/or balance are not paid on time, we reserve
the right to cancel your travel arrangements and
retain your deposit. All monies you pay to the
travel agent are held by him on our behalf at all
times.
The price of your holiday may change after
you have booked due to changes in transportation
costs including the cost of fuel, dues, taxes or fees
chargeable for services such as landing taxes or
embarkation or disembarkation fees at ports and
airports and exchange rates. However there will
be no change within 30 days of your departure

We will absorb and you will not be charged
for any increase equivalent to 2% of the price
of your travel arrangements, which excludes
insurance premiums and any amendment charges.
You will be charged for the amount over and
above that, plus an administration charge of
£1.00 per person together with an amount to
cover agents’ commission.

If this means that you have to pay an increase of
more than 10% of the price of your travel
arrangements, you will have the option of
accepting a change to another holiday if we are
able to offer one, or cancelling and receiving a
full refund of all monies paid, except for any
amendment charges.

We will consider an appropriate refund of
insurance premiums paid if you can show that you
are unable to transfer or reuse your policy. Should
you decide to cancel for this reason, you must
exercise your right to do so within 14 days from
the issue date printed on your final invoice.

Should the price of your holiday go down due to
the changes mentioned above, by more than 2%
of your holiday cost, then any refund due will be
paid to you. However, please note that travel arrangements are not always purchased in local
currency and some apparent changes have no
impact on the price of your travel due to
contractual and other protection in place.

IF YOU CHANGE YOUR BOOKING
(excluding name changes)
If, after our confirmation invoice has been issued,
you wish to change your holiday in any way, for
example your chosen date or accommodation,
we will do our utmost to make these changes
but it may not always be possible. Any request
for changes must be made in writing from the
person who made the booking or your travel
agent. We will charge for any additional services
facilities, or other items changed, at the price,
which applies on the day the change is made.
In addition we will also charge an administration
fee of £25 per person and any further cost we incur
making this alteration. You should be aware that
these costs could increase the closer to departure
date that changes are made and you should
contact us as soon as possible. Please note
certain travel arrangements (e.g. apex tickets)
may not be changeable after a reservation has
been made and any alteration request could incur
a cancellation charge of up to 100% of that part
of the arrangements.

NAME CHANGES BEFORE TRAVEL
Except for holidays including scheduled flights
if we receive notification of a change within 8
weeks of departure the charge will be £40
per name change. Any changes outside of 8
weeks will incur a charge of £30 per name change.
For holidays including scheduled flights, please
note that some scheduled airlines do not permit
name changes for any reason. Such charges are
likely to include the full costs of the flight and
may be subject to space being available for
a new reservation.

IF YOU CANCEL YOUR BOOKING
Written notification from the person who
made the booking must be received at our offices.
Since we incur costs in cancelling your travel
arrangements, you will have to pay the
applicable cancellation charges up to the
maximum shown in the table below:

Period before departure within which written cancellation is received by Future Travel Limited.
Amount of cancellation charges shown as a percentage of the booking price.*

More than 56 days Deposit
29-56 days 50%
22-28 days 75%
8 – 21 days of departure 90%
7 Days or less 100%
Note: if the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. The full insurance premium is retained in the event of cancellation.

We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final
balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table below.

In accordance with EU Directive – (EC) No..2111/2005,
article 9, we are required to bring your attention the existence of a ‘community list’, which contains details of air carriers that are subject to an operating ban within the EU Community. The community list is available for inspection at www.air-ban.europa/eu

In accordance with EU regulations, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such change is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by up to 12 hours, dependent on duration of trip, changes to aircraft type, change of accommodation to another of the same standard.

When a major change occurs, we will inform you as soon as reasonably possible, if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

Period before departure within which a major change
or cancellation is notified to you or your travel agent.
Credit/compensation per full fare paying passengers (excluding infants).*

More than 56 days Nil
43-56 days £10
29-42 days £20
8-28 days £30
0-7 days £40 *For children invoiced at reduced rates, credit/compensation will be paid on a pro rota basis of the adult rate.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your a travel arrangements in any way because of unusual
or unforeseeable circumstances beyond our control.
These can include, for example, war, threat of war,
riot, civil disobedience or strike, industrial dispute,
terrorist activity and its consequences, acts of god,
natural or nuclear disaster, fire, adverse weather
conditions, technical or maintenance problems
with transport providers, closure of airports or
any unforeseeable or unavoidable event beyond
our control

IF YOU HAVE A COMPLAINT
If you have a problem during your holiday it is of
the utmost importance that you immediately bring
it to the attention of the relevant person (for example
the resort representative, hotel manager or transport
agent) who will do their best to put things right. If
your complaint is not resolved locally, you should
contact us on 08705 330 990 to advise us of the
problem so that we may endeavour to resolve it.
However, should a problem remain unresolved, a
complaint should be made in writing within 28
days of your return home to : Customer Relations
Department, Future Travel, Hamil Road, Burslem,
Stoke On Trent, ST6 1AJ

It is strongly recommended that you communicate
any complaint to the supplier of the services in
question as well as any resort representative
without delay and complete a report form
whilst in resort. If you fail to follow this simple
procedure we will have been deprived of the
opportunity to investigate and rectify your
complaint whilst you were in resort and this may
affect your rights under this contract.

WHAT HAPPENS TO COMPLAINTS
We aim to resolve all complaints amicably, but if
this is not possible your complaint can be
considered under a scheme arranged by the
Association of British Travel Agents and
administered by the Chartered Institute of
Arbitrators. Full details will be provided on
request or obtained from the ABTA website www.abta.com

OUR LIABILITY TO YOU
If the contract we have with you is not performed
or is improperly performed by us or our suppliers
we will pay you an appropriate compensation
if this has affected the enjoyment of your travel arrangements. However, we will not be liable
where any failure in the performance of the
contract is due to: you; or a third party
unconnected with the provision of the travel
arrangements and where the failure is
unforeseeable circumstances beyond our
control, the consequences of which could
not have been avoided even if all due care had
been exercised; or an event which we or our
suppliers, even with all due care, could not
foresee or forestall.

Our liability, except in cases involving death,
injury or illness, shall be limited to a maximum of
3 times the cost of your travel arrangements. Our
liability will also be limited in accordance with
and/or in an identical manner to:

a) The contractual terms of the companies that
provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
b) Any relevant international convention, for
example the Montreal Convention in respect
of travel by air, the Athens Convention in
respect of travel by sea, the Berne Convention in
respect of travel by rail and the Paris
Convention in respect of the provision
of accommodation, which limit the amount
of compensation that you can claim for
death, injury, delay to passengers and loss,
damage and delay to luggage. We are to
be regarded as having all benefit of any
limitation of compensation contained in
these or any conventions.

You can ask for copies of the transport companies’
contractual terms, or the international conventions,
from our offices: Future Travel Limited, Hamil
Road, Burslem, Stoke On Trent, ST6 1AJ

Under EU law you have rights in some
circumstances to refunds and/or compensation
from your airline in cases of denied boarding,
cancellation or delay to flights. Full details of
these rights will be publicised at EU airports and
will also be available from airlines. However reimbursement in such cases is the responsibility
of the airline and will not automatically entitle
you to a refund of your holiday cost from us.
Your right to a refund and/or compensation
from us is set out in these terms and conditions.
If any payments to you are due from us
any payment made to you by the airline will be
deducted from this amount.
If your airline does not comply with these rules
you should complain to the Air Transport Users’
Council on 020 7240 6061 www.auc.org.uk

PROMPT ASSISTANCE IN RESORT
If the contract we have with you is not performed
or is improperly performed as a result of failures
attributable to a third party unconnected with the
provision of the services, or as a result of failures
due to unusual and unforeseeable circumstances
beyond our control, the consequences of which
could not have been avoided even if all due care
had been exercised, or an event which we or our
suppliers, even with all due care, could not foresee
or forestall, an you suffer an injury or other
material loss, we will offer you such prompt
assistance as is reasonable in the circumstances.

PASSPORT, VISA, IMMIGRATION AND VACCINATION REQUIREMENTS
A full British passport (valid for at least 6 months
beyond the end of your holiday) is required for travel
Your specific passport and visa requirements and
other immigration requirements are your
responsibility and you should confirm these with
the relevant Embassies and/or Consulates. We do
not accept any responsibility if you cannot travel
because you have not complied with any passport,
visa or immigration requirements or if you are not
in possession of the relevant vaccination certificates.
It is also your responsibility to arrange adequate
insurance cover for your trip and to take relevant
details of the policy with you.

EXCURSIONS
Excursions or other tours that you may choose to book
or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

TRANSPORTATION
It is your responsibility to ensure that you arrive in
good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.

Any rail, road and other departure times are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only. Future Travel Limited does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and type of aircraft on which you will travel. However if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.

MISCELLANEOUS
Conditions of Travel: We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise Future Travel Limited in writing of the condition so that appropriate advice and assistance can be given. NB Passengers may be refused passage where as a result of failing to notify Future Travel Limited appropriate arrangements cannot be made.

Future Travel Limited has no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination-please check (with the airline used) for details. Passengers are advised that most airlines operate a non-smoking policy.
We reserve the right to determine the hotel, air carrier, flight routing (flights will not necessarily be direct or non-stop) and airport, for all holidays advertised.

Special Requests: Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, Future Travel Limited will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by Future Travel Limited to an airline, the confirmation of seat numbers is at the discretion of the airline.

Behaviour: You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, Future Travel Limited will not refund any portion of the cost of your holiday and, if Future Travel Limited incurs any expense because of your behaviour, you will be obliged to compensate Future Travel Limited for that expenses.

These booking conditions are our responsibility,
as your tour operator. They are not issued on
behalf of and do not commit any airline whose
services are used in the course of your travel arrangements. Please note that in accordance
with Air Navigation Orders in order to qualify for
infant status, a child must be under 2 years of age
on the date of its return flight.

completely croatia home » About Croatia » Terms and Conditions

Call us on 0800 970 9149